Malcolm's Services

Malcolm's services divide into four major categories; is an author, a presenter, an educator and a consultant operating mainly in the IT Service Management arena but he also covers the relationships between IT and the Business Community. Recently he has been researching and writing on Lean IT and Cloud Computing. He has been involved with the Information Technology Infrastructure Library from conception although has not authored any books but provided mentoring services.

As an author he has written 6 books, co-authored another 2, written 15+ booklets, had numerous articles published and has more books in the pipeline. Many of these he has written to meet the specifications provided by his customers typically for software companies. To discuss whether Malcolm’s writing skills can help you please go to the contact page and email your details to him and he will call you as soon as possible.

Malcolm is probably best known for his presentation skills and is in demand worldwide, in fact he has presented at events in over 50 countries For example he will be presenting over the next few months in the UK, USA, Brazil, Switzerland, Czechoslovakia, Denmark and Sweden. His presentations are dynamic, informative and uniquely original, who else would base an IT presentation around the structure of a Circus? If you are looking for a presenter who can make your event or conference come to life then you should talk to Malcolm, go to the contact page and email your details to him and he will call you as soon as possible.

Early on in his career Malcolm specialized as an educator covering a wide range of topics from teaching Management skills to tutoring specialists how to build data bases. This can be seen in his latest educational workshop ITIL Lite, the very subject matter of this website. He cover a wide range of subjects so if you are interested go to the contact page and email your details to him and he will call you as soon as possible.

In the past Malcolm has provided consultancy primarily in the IT Service Management area guiding projects and appraising ITSM efficiency, for example helping an organization to implement ITIL. Malcolm prefers to let his knowledge supplement local skills and as such does not have a team of consultants it is just him and his vast experience. He is also often used by senior management on a one to one basis as a sounding board to provide confidential advice on IT and business issues. Malcolm will not be trying to tie you into long and expensive contracts but can provide advice that may help you to avoid being committed to long and expensive contracts. So once again go to the contact page and email your details to him and he will call you as soon as possible.