About The ITIL Lite Book

This book is a step by step Road Map to implementing full or partial ITIL implementation and as such follows a logical project influenced approach so that it describes a Road Map to partial or full ITIL implementation as the following book overviews illustrates

Process Design – there are many approaches to building process so we started this publication with a process framework approach aimed specifically at ITIL and ITIL Lite. This framework allows you to include the process actions, work instructions and quality controls.

Monitoring ITIL processes – next we move on to how to monitor and measure the processes in your ITIL Lite resource. Here we explain how to monitor both the performance and the quality of the process.

Building ITIL Lite processes – now that we have the concepts for process design and monitoring in place we now progress to explaining how to build processes around these concepts.

Categorizing ITIL v3 Components – here we discussed the need for categorizing ITIL components so that you get an even balanced approach. We used four categories here; Action, Influencing, Resourcing and Underpinning. Each of these is a clear classification that enables you to understand how to adopt a balanced approach.

The Filtering Process – the whole idea of ITIL Lite is that you do not implement the whole of ITIL v3 so now we explained how to filter the Component to eliminate those Components that you do not want to adopt.

ITIL Lite Templates – the Processes have now been Categorized and Filtered but they are in a jumble with no real purpose which is why we have provided a number of ITIL Lite Templates to help you to build a well structured ITIL Lite resource. If necessary you could use these Templates to bypass the Filtering step.

Component Maturity – now that we have selected our ITIL Components the next step we take is to decide to which level we should implement those Components. To do this we discussed using Maturity Modelling and used PMF (Process Maturity Framework) from the Service Design book as our working example.

Component Priorities – the next logical step now is to decide in which order we should implement our ITIL Components. There are many approaches to deciding the implementation order of ITIL Lite Components we have explained many of them here along with their various merits and attributes but of course only you can decide the implementation order we just providing the guidance.

Component Action Plan - here we explain how to build an easy to manage a Component Action Plan without the need for expensive technologies or specialized skills.

Gap Analysis – now we have a running order for the implementation of our ITIL Lite Components we know explain how to identify the Gap between Actual Component Maturity and Target Components Maturity. This Gap then forms the basis for the workload and expenditure to implement a Component, this should be repeated for every Component if your version of ITIL Lite.

Master Action Plan – here we explain how to build an easy to manage Master Action Plan that allows us to oversee the whole project without the need for expensive tools or advanced Project Management skills.