About the Workshop

When did it become a matter of shame and humiliation not to fully implement ITIL? I meet many people in the course of a year and have noticed that when you ask the question “How are you progressing with your ITIL implementation?” that the response is often a shameful admission that “we may not be able to implement the whole of ITIL v3”. Since when was implementing the whole of ITIL a mandatory requirement? What happened to ITIL being a framework and not a methodology? Why not implement a Lite version of ITIL that meets your needs and objectives? There are many organisations that for different reasons cannot or will not be implementing ITIL v3 in its entirety and therefore are taking a Lite approach. ITIL Lite could be described as:

 ‘ITIL Lite is an approach to implementing key components of ITIL v3 to ensure a sound basis for IT Service Management either as a starting point for full implementation or as a deliverable for those not wishing to fully implement ITILv3’

The objectives of ITIL Lite as described in this book are to provide an approach to selecting the most appropriate ITIL v3 components for ITIL Lite and then how to prepare a project to implement those components.

This workshop is based upon a step – by – step approach to implement a Lite version of ITIL so that you will be able to follow the plan and implement your own version of ITIL Lite when you return to your organization. The approach is logical and simplifies the often dark and complicated world of ITIL v3. Learn to explode the myths and expose the rational.

At all times the Workshop follows the flow and structure of the ITIL Lite book in fact the workshop could be described as bringing the ITIL Lite to life. The potential attendees are essentially the same as the readers of the book; ITSM Professionals
Those considering implementing ITIL v3, ITIL Project Leaders, ITIL Project Team Members, ITSM Managers, IT/ITSM Planners, Senior IT Managers, Sundry IT Professionals andIT Consultants and Trainers. If you have a Team focused on an ITIL project then it is a good idea to attend as a team so that you can pool the thoughts and ideas that you get from the workshop. This workshop is ideal for those wanting an overview of ITIL or are newcomers to ITIL wanting to get a great start to their project. One more group are the experienced practioners trying refresh and focus their thoughts.

10 reasons why you will benefit from attend this workshop: 

1. The workshop explains how to choose which ITIL components you need to install in your organization in other words Fit for Purpose
2. Learn how to categorize ITIL components so that you get a mix of ITIL components that work as one cohesive resource
3. The workshop is taught by Malcolm Fry a highly respected ITSM author and expert, this is a chance to pick his brains and learn from his extensive ITSM knowledge.
4. There are Numerous interactive exercises to provide a good balance between lecturing and networking
5. This workshop is a MYTH BUSTER because it explodes myths and concentrates on realities
6. The workshop takes a step by step approach to creating a structured learning environment
7. The workshop shows how to removes the complexity from ITIL v3 by explaining how to reduce ITIL to bite sized pieces
8. It is a practical workshop
9. You will have better understanding of how ITIL fits together because the workshop looks at numerous templates showing how you can structure your ITIL components
10. You will be able to use your new knowledge immediately upon your return to your organization