Who should read the book?

This book is aimed at a wide audience from those considering whether to implement ITIL v3 to those who are trying to decide whether to implement ITIL to and those who are looking to build a project to implement full or partial ITIL v3. Among those who would benefit from this book are:

ITSM professionals – this book provides a good basic understanding of how the various ITIL components can be linked and integrated in a logical and structured manner and as such is a valuable source to supplement and extend the traditional sources of ITIL education. ITSM professionals will find that this book will eliminate much of the mystique associated with ITIL v3.

Those considering implementing ITIL v3 – anyone who is considering implementing ITIL will find this book invaluable because it explains the journey that is required to implement ITIL and it is this journey that is such an important part of the decision to implement ITIL. Here the decision makers can gain vital information to help them prepare a case for ITIL implementation.

ITIL Project Leaders – the key to successful ITIL implementation, full or partial, is to build a logical project. This can be very difficult because there is not much project structure guidance available but this book breaks that mould because it is a step guide it reduces the time required to create an ITIL project. A read through this book will give Project Leaders a clear insight into the project requirements for implementing ITIL Lite.

ITIL Project Team Members – it is important that those who will help build the project and those who will undertake some of the tasks in the project understand how the project has been constructed which is where this book will be invaluable. Similar to project managers a read through this book will give Project Team Members an insight into how their ITIL Lite project was constructed.

ITSM Managers – ITSM managers should read this book to ensure that the correct actions are being undertaken at the appropriate time. For example providing input into the component categorization to ensure that the components are correctly categorized. In addition this book will help ITSM managers better understand ITIL v3.

IT/ITSM Planners – these are the planners who are researching which projects will be undertaken in the near future. These planners often have a problem with ITIL implementations because they cannot see the whole picture which is where this book makes an appearance because it will give them the insight that they require.

Senior IT Managers – senior IT managers who are not likely to find time to attend an ITIL course but can find time to read a relevant publication will find this book very instructional because it helps to quantify the view of ITIL as a complete service not just as a series of numerous components.

Sundry IT Professionals - ITIL touches many parts of IT so it is quite possible that non-ITSM professionals may want to understand how they could be affected by ITIL. This book will certainly help them especially the chapter on categorization where all of the ITIL v3 components are briefly overviewed.

Apart from these highlighted readers the book will be of benefit to most ITSM staff especially those that have had formal ITIL education, for example a Fundamentals course, and wish to extend their knowledge further.
In summary the objectives of ITIL Lite as described in this book are to provide an approach to selecting the most appropriate ITIL v3 components for ITIL Lite and then how to prepare a project to implement those components.

 Who should read the book - video